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FREQUENTLY ASKED QUESTIONS
Orders are dispatched from our store during hours of operates between 9am-5pm Monday-Thursday and 9am-4:30pm Fridays.
Orders are generally dispatch between 24-48hrs which may increase to 48-72hrs during busy periods and sales promotions.
We use several courier services for dispatch and most couriers estimate delivery between 1-3 business days for businesses and residential, an additional 2-3 working days for rural deliveries, these time frames may increase when courier demands are high.
During the busy seasons like Christmas and sale periods – allow an extra 2-3 days for delivery
Some products listed on this website are regarded as dangerous goods and will be dispatched by the appropriate carrier. Reference to whether a product is classified as a dangerous good will be clearly noted when the item is selected and in the Shopping Cart. Dangerous Goods surcharges apply.
No ” click and collect” Available. Please give us a call or email at [email protected]
Notify our online staff within 7 days of receipt to make arrangement for product returns, you can find our full Returns Policy here for further details.
Shipping quotes are based on the delivery address and total weight of an order, some products will incur and addition charge e.g. ‘Dangerous’ goods and Manual Handling fees
To receive a shipping quote please email [email protected] (allow at least 24hrs)
How does Click N Collect work?
Place your order online, receive the ‘Ready to Collect’ email then pick up your order.
How do I place my Order?
When ordering online you will be required to enter a delivery address, if eligible the option to collect in store will be visible, select this option and proceed to the checkout.
Where can I collect my Order?
Our store is located at:
B92-94 Railside Ave, Henderson (Ōpanuku), Auckland
How long will my order take to be ready?
Please allow 1 business day, you will NOT be able to collect before you receive the ‘Ready to Collect’ email.
Please allow 2 business days during promotions.
What if I cannot get to the shop in time?
All orders should be collected within 10 business days, if you are unable to get to the store in time.
Contact us on (09) 973 1816 to make other arrangements.
We accept all New Zealand Credit Cards (via PayPal), PayPal and Afterpay
We send orders throughout New Zealand, for international orders contact our sales team Barnes Products HO in Australia – [email protected]
Email [email protected] if we are unable to answer your question here
